Utility Department Responsibilities
The City of Webster is dedicated to providing residential and commercial customers with a high standard of courteous and effective services. The Utility Department is responsible for establishing and maintaining customer utility rates.
Establishing a New Account
To establish a new account, customers are required to fill out an application that is available at City Hall or online. A deposit is required for each account that is retained by the City and applied to the final bill. A refund will be issued to the forwarding address if the final bill is less than the deposit.
The City of Webster now offers utility customers a portal to view usage data for their own accounts.
To register for this service please click on Sensus Analytics.
Download the user manual here
Water & Wastewater Rates
Water and Wastewater rates consist of a base rate and a volumetric rate. The base rate is the minimum bill that a customer would receive and is based upon the size of a customer’s meter. The volumetric rate is the amount charged to a customer based on usage.
When establishing a new residential account, customers are required to provide a deposit. The fee for an owner-owned resident is $35.00 per meter. Some residents have a water meter and a sprinkler meter in which case the fee would be $70.00. If you are unsure if your property has one or two meters please call 281-316-4120 or e-mail firstname.lastname@example.org to find out. If you are renting a residence the meter deposit fee is $100.00 per meter.
For commercial properties please call 281-316-4120 or e-mail email@example.com to get a price on the deposit for the location you are requesting water service.
Utility bills are mailed on the last day of the month. Payments are due on the 20th of the following month, or the next business day if the 20th falls on a weekend.
A 10% late fee is applied to accounts with an outstanding balance after the due date. Disconnection of service for nonpayment will occur if an account is two months delinquent. Once service is disconnected for nonpayment, the delinquent balance plus a $20 reconnection fee must be paid before service will be restored. For any reconnection occurring outside the regular working hours of the public works department, the reconnection fee is $40.
You may email firstname.lastname@example.org and request to go paperless; please provide the account number and name on the account that matches your printed bill. Your bill will be sent to the same email address your request came from.
- In person at City Hall (Cash, check, money order, Visa, or MasterCard)
- Drop box located in front of City Hall (Check or money order)
- Bank draft on the 20th of each month (download Utility Payment Draft Form (PDF))
- Mailed check or money order, delivery must be by due date to avoid late fee
- Online by Visa or MasterCard
Note: A 3.50% convenience fee is charged for all credit or debit card transactions.
Customer Release of Information
HB 872 Customer Information:
Pursuant to Section 182.052 of the Texas Utilities Code, except as provided by Section 182.054, the City of Webster may not disclose personal information in a customer’s account record, or any information relating to the volume or units of utility usage, or the amounts billed to or collected from the individual for utility usage unless the customer requests that the City of Webster disclose the information. A customer may rescind a request for disclosure by providing the Utility Billing Department a written request to treat such personal information as confidential from and after the date the City of Webster receives such written request.
To elect or rescind disclosure of your personal information in your customer account record please complete and sign the form.