Broken Pipe Notice
Due to the extreme weather event and record low temperatures during the second week of February, the City of Webster is offering relief to citizens whose water pipes broke due to the weather. If you experience a high water bill due to a broken water pipe, you may request an adjustment. To do so you will need the following:
The bill will be revised by taking the average use for a similar period and reducing the bill for the excess.
If you experienced damage to your home because of the leak, you may qualify for assistance from FEMA by applying online at https://www.disasterassistance.gov
Utility Department Responsibilities
The City of Webster is dedicated to providing residential and commercial customers with a high standard of courteous and effective services. The Utility Department is responsible for establishing and maintaining customer utility rates.
Establishing a New Account
To establish a new account, customers are required to fill out an application that is available at City Hall or online. A deposit is required for each account that is retained by the City and applied to the final bill. A refund will be issued to the forwarding address if the final bill is less than the deposit.
Water & Wastewater Rates
Water and Wastewater rates consist of a base rate and a volumetric rate. The base rate is the minimum bill that a customer would receive and is based upon the size of a customer’s meter. The volumetric rate is the amount charged to a customer based on usage.
When establishing a new residential account, customers are required to provide a deposit. The fee for an owner owned resident is $35.00 per meter. Some residents have a water meter and a sprinkler meter in which case the fee would be $70.00. If you are unsure if your property has one or two meters please call 281-316-4120 or e-mail firstname.lastname@example.org to find out. If you are renting a residence the meter deposit fee is $100.00 per meter.
For commercial properties please call 281-316-4120 or e-mail email@example.com to get a price on the deposit for the location you are requesting water service.
Utility bills are mailed on the last day of the month. Payments are due on the 20th of the following month, or the next business day if the 20th falls on a weekend.
A 10% late fee is applied to accounts with an outstanding balance after the due date. Accounts with outstanding balances at the end of the month receive a yellow door hanger, which is a final notice of disconnection of service for nonpayment. Once service is disconnected, the total balance plus a $20 reconnection fee must be paid before service will be restored.
You may email firstname.lastname@example.org and request to go paperless; please provide the account number and name on the account that matches your printed bill. Your bill will be sent to the same email address your request came from.
- In person at City Hall (Cash, check, money order, Visa, or MasterCard)
- Drop box located in front of City Hall (Check or money order)
- Bank draft on the 20th of each month (download Utility Payment Draft Form (PDF))
- Mailed check or money order, delivery must be by due date to avoid late fee.
- Onlineby Visa or MasterCard.
- Note: A $3 convenience fee is charged for online payments